Data base save fails after performing initial checks

Products

• CA eHealth

Issue/Introduction

Data base save fails after performing initial checks.

The save may just end after "Performing initial checks ..." or emit an error such as:

Error: The program Command failed moving /<SaveDirPath>/oracle_rman to /<SaveDirPath>/oracle_rman_prior failed

Environment

eHealth, all supported versions, all supported platforms

Cause

When performing a database save into a directory which has a previous save, 
the save process renames the oracle_rman to oracle_rman_prior to preserve
the existing save in the case the new save fails.

Some of the reasons it may be unable to do:

1) There is a file open in the oracle_rman directory

2) The permissions on the oracle_rman directory have changed so it cannot be
    renamed by the $NH_USER 

 

Resolution

The resolution depends on the root cause as noted above (correcting permissions,
making sure no program is holding files open in the  oracle_rman directory).

The crux of the issue is the inability to rename oracle_rman to oracle_rman_prior
as the $NH_USER