SPS Reporting Error After Install: Possible cause: architecture word width mismatch

Products

• CA Single Sign On Secure Proxy Server (SiteMinder)
• CA Single Sign On SOA Security Manager (SiteMinder)
• CA Single Sign-On

Issue/Introduction

 

I've installed SPS and when I look for the logs after the installation, I see the following lines reported :

 

INFO: Starting Servlet Engine: Apache Tomcat/7.0.53

Java HotSpot(TM) 64-Bit Server VM warning: You have loaded library /opt/CA/secure-proxy/agentframework/bin/libsmerrlog.so which might have disabled stack guard. The VM will try to fix the stack guard now.

[..]

Caused by: java.lang.UnsatisfiedLinkError: /opt/CA/secure-proxy/agentframework/bin/libsmerrlog.so: /opt/CA/secure-proxy/agentframework/bin/libsmerrlog.so: wrong ELF class: ELFCLASS32 (Possible cause: architecture word width mismatch)  

 

Environment

SPS Version: 12.52

Cause

The errors are indicating that you have 32bits and 64bits components which are not compatible

 

Resolution

1. Uninstall 64bit JDK

 

2. Install 32bit JDK as SPS requires 32bit JDK, and reinstall SPS