Support End Date; Extended Support; Version lifecycle and end of life, Cumulative Releases, and Licenses expiration dates quick guide for Identity Manager

Products

• CA Identity Manager
• CA Identity Governance
• CA Identity Portal

Issue/Introduction

Information related to CA Broadcom Identity Manager products* such as the the Currently Supported version(s); Support End Date; information about Extended Support; Recommended version to receive support, Cumulative Releases, and Licenses expiration dates are located in various places on the https://support.broadcom.com/ web site.   This document is intended to be a quick reference for this information.

 

* CA Identity Products include CA Identity Manager, CA Identity Governance, CA Identity Portal, and CA Identity Suite Virtual Appliance (vApp)

 

 

 

Environment

Identity Suite 
14.5

 

Resolution

Current supported releases:

You can find release and life-cycle information here:

https://techdocs.broadcom.com/us/product-content/status/support-life-cycle/indexes/ca-identity-manager-release-and-support-lifecycle-dates.html

 

Self Service Resources:

On-line product documentation

http://techdocs.broadcom.com/content/broadcom/techdocs.html

Robust knowledge base available via the CA Broadcom support portal -

https://support.broadcom.com

Reach out to our user community

https://community.broadcom.com/home 

 

Support Policies:

All CA Support Policies can be accessed via the CA Broadcom Support Portal and the link below:

https://techdocs.broadcom.com/us/product-content/admin-content/ca-support-policies.html?intcmp=footernav

 

Working with CA Support

The most contextual to support operations is the "Working with CA Support guide"

https://techdocs.broadcom.com/us/product-content/recommended-reading/product-related-technical-information/ca-support---working-with-ca-support-guide.html 

This guide layouts out the levels of service and the pre-requisites for assisted support.  For example:

To receive assisted support, you will be required to, maintain a supported environment that includes current generally available (GA) versions and releases and service
packs (cumulative patches) of CA software.

 

Cumulative Patches

Cumulative Patches and Cumulative Hot Fixes are accessible via links in the Product Documentation (http://techdocs.broadcom.com/content/broadcom/techdocs.html).  After you have loaded the documentation for your version Navigate to Release Information -> Release Notes - 14.x/15 Cumulative Patches (Links below for the latest build).

14.4 IM and 14.5 IM
https://techdocs.broadcom.com/us/en/symantec-security-software/identity-security/identity-manager/14-4/Release-Notes.html 

https://techdocs.broadcom.com/us/en/symantec-security-software/identity-security/identity-manager/14-5/Release-Notes.html

14.4 IG and 14.5 IG
https://techdocs.broadcom.com/us/en/symantec-security-software/identity-security/identity-governance/14-4/release-notes.html

https://techdocs.broadcom.com/us/en/symantec-security-software/identity-security/identity-governance/14-5/release-notes.html

14.4 IP and 14.5 IP
https://techdocs.broadcom.com/us/en/symantec-security-software/identity-security/identity-portal/14-4/release-notes.html

https://techdocs.broadcom.com/us/en/symantec-security-software/identity-security/identity-portal/14-5/release-notes.html

14.4 CA Identity Suite (vApp) and 14.5 CA Identity Suite (vApp)
https://techdocs.broadcom.com/us/en/symantec-security-software/identity-security/identity-suite/14-4/release-notes/Virtual-Appliance-Release-Notes.html 

https://techdocs.broadcom.com/us/en/symantec-security-software/identity-security/identity-suite/14-5/release-notes/Virtual-Appliance-Release-Notes.html

 

Defects

If you have encountered a new problem (defect) that does not already have a coded solution (i.e. hotfix\ patch) CA Identity Manager Engineering have a documented fix strategy which is discussed here:

CA Identity Suite Fix Strategy

Licensing and Support

For information about License Expiration and / or if you require an Extended Support Contract, please contact your CA Broadcom Account team who will be happy to assist.  Local office contact numbers can be found on the Support Portal site (link below)

https://www.broadcom.com/support/services-support/ca-support/contact-support