Support End Date; Extended Support; Version lifecycle and end of life, Cumulative Releases, and Licenses expiration dates quick guide for Identity Manager

Products

• CA Identity Manager
• CA Identity Governance
• CA Identity Portal

Issue/Introduction

Information related to CA Broadcom Identity Manager products* such as the the Currently Supported version(s); Support End Date; information about Extended Support; Recommended version to receive support, Cumulative Releases, and Licenses expiration dates are located in various places on the https://support.broadcom.com/ web site.   This document is intended to be a quick reference for this information.

 

* CA Identity Products include CA Identity Manager, CA Identity Governance, CA Identity Portal, and CA Identity Suite Virtual Appliance (vApp)

 

 

 

Environment

Identity Suite 

14.4
14.5

 

Resolution

Current supported releases:

You can find release and life-cycle information here:  

Symantec Identity Governance & Administration (IGA) Release and Support Lifecycle Dates

 

Self Service Resources:

On-line product documentation

Tech Docs Portal

Robust knowledge base available via the CA Broadcom support portal -

Broadcom Support Portal

Reach out to our user community

Broadcom Community

 

Support Policies:

All CA Support Policies can be accessed via the CA Broadcom Support Portal and the link below:

Broadcom Support Policies

 

Working with CA Support

The most contextual to support operations is the "Working with CA Support guide"

Working with CA Support Guide 

This guide layouts out the levels of service and the pre-requisites for assisted support.  For example:

To receive assisted support, you will be required to, maintain a supported environment that includes current generally available (GA) versions and releases and service
packs (cumulative patches) of CA software.

 

Cumulative Patches

Cumulative Patches and Cumulative Hot Fixes are accessible via links in the Product Documentation (Tech Docs Portal).  After you have loaded the documentation for your version Navigate to Release Information -> Release Notes - 14.x/15 Cumulative Patches (Links below for the latest build).

Identity Manager:

14.4  Symantec Identity Manager 14.4 Release Notes 

14.5  Symantec Identity Manager 14.5 Release Notes 

Identity Governance:

14.4  Symantec Identity Governance 14.4 Release Notes

14.5  Symantec Identity Governance 14.5 Release Notes 

Identity Portal

14.4  Symantec Identity Portal 14.4 Release Notes

14.5  Symantec Identity Portal 14.5 Release Notes 

CA Identity Suite (vApp) 

14.4 vApp  Symantec Identity Governance and Administration (IGA) 14.4 Virtual Appliance Release Notes 

14.5 vApp  Symantec Identity Governance and Administration (IGA) 14.5 Virtual Appliance Release Notes 

 

Licensing and Support

For information about License Expiration and / or if you require an Extended Support Contract, please contact your CA Broadcom Account team who will be happy to assist.  Local office contact numbers can be found on the Support Portal site (link below)

Broadcom Support Portal

 

 

 

Additional Information

Information regarding the new V15 Release can be found in KB 407872  Information about Symantec Identity Governance and Administration Version 15 

Information on Patching in the New IGA Xpress deployment model for V15 KB:  V15 - how to apply patches within the new IGA Xpress deployment model