Identity Manager support information
Article ID: 46531
Updated On:
Products
Issue/Introduction
Information related to CA Broadcom Identity Manager products* such as the the Currently Supported version(s); Support End Date; information about Extended Support; Recommended version to receive support, Cumulative Releases, and Licenses expiration dates are located in various places on the https://support.broadcom.com/ web site. This document is intended to be a quick reference for this information.
* CA Identity Products include CA Identity Manager, CA Identity Governance, CA Identity Portal, and CA Identity Suite Virtual Appliance (vApp)
Environment
All versions of the Layer 7 Identity Suite (CA Identity Manager, previously known as IdentityMinder)
Resolution
Current supported releases:
You can find release and life-cycle information here:
All versions Prior to 14.4 are now end of service and are no longer eligible for assisted support. However, you can still access self-service support via the following resources:
Self Service Resources:
On-line product documentation
http://techdocs.broadcom.com/content/broadcom/techdocs.html
Robust knowledge base available via the CA Broadcom support portal -
Reach out to our user community
https://community.broadcom.com/home
Support Policies:
All CA Support Policies can be accessed via the CA Broadcom Support Portal and the link below:
Working with CA Support
The most contextual to support operations is the "Working with CA Support guide"
This guide layouts out the levels of service and the pre-requisites for assisted support. For example:
To receive assisted support, you will be required to, maintain a supported environment that includes current generally available (GA) versions and releases and service
packs (cumulative patches) of CA software.
Cumulative Patches
Cumulative Patches and Cumulative Hot Fixes are accessible via links in the Product Documentation (http://techdocs.broadcom.com/content/broadcom/techdocs.html). After you have loaded the documentation for your version Navigate to Release Information -> Release Notes - 14.x/15 Cumulative Patches (Links below for the latest build).
14.4 IM and 14.5 IM
https://techdocs.broadcom.com/us/en/symantec-security-software/identity-security/identity-manager/14-4/Release-Notes.html
https://techdocs.broadcom.com/us/en/symantec-security-software/identity-security/identity-manager/14-5/Release-Notes.html
14.4 IG and 14.5 IG
https://techdocs.broadcom.com/us/en/symantec-security-software/identity-security/identity-governance/14-4/release-notes.html
https://techdocs.broadcom.com/us/en/symantec-security-software/identity-security/identity-governance/14-5/release-notes.html
14.4 IP and 14.5 IP
https://techdocs.broadcom.com/us/en/symantec-security-software/identity-security/identity-portal/14-4/release-notes.html
https://techdocs.broadcom.com/us/en/symantec-security-software/identity-security/identity-portal/14-5/release-notes.html
14.4 CA Identity Suite (vApp) and 14.5 CA Identity Suite (vApp)
https://techdocs.broadcom.com/us/en/symantec-security-software/identity-security/identity-suite/14-4/release-notes/Virtual-Appliance-Release-Notes.html
https://techdocs.broadcom.com/us/en/symantec-security-software/identity-security/identity-suite/14-5/release-notes/Virtual-Appliance-Release-Notes.html
Defects
If you have encountered a new problem (defect) that does not already have a coded solution (i.e. hotfix\ patch) CA Identity Manager Engineering have a documented fix strategy which is discussed here:
CA Identity Suite Fix Strategy
Licensing and Support
For information about License Expiration and / or if you require an Extended Support Contract, please contact your CA Broadcom Account team who will be happy to assist. Local office contact numbers can be found on the Support Portal site (link below)
https://www.broadcom.com/support/services-support/ca-support/contact-support
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