When using a new customized form, the following error is received: "AHD04482: The security settings prevent this operation"

Products

• SUPPORT AUTOMATION- SERVER
• CA Service Desk Manager - Unified Self Service
• KNOWLEDGE TOOLS
• CA Service Management - Asset Portfolio Management
• CA Service Management - Service Desk Manager

Issue/Introduction

On the customized form which was recently published, a user may get the following error message:

"AHD04482: The security settings prevent this operation. For more details about this issue, contact the administrator"

Cause

There is a possibility that an appropriate security settings is not set on an object added to the new form.

Environment

CA Service Desk Manager - ALL VERSIONS

Resolution

Check the Function Group on the Schema Designer if an appropriate value is set.

1. Open the WSP.
2. Click the Schema Designer button in the tool bar.
3. Click a specific table icon that the customized form is linked in the left pane's tree.
4. Check if the Function Group in the right pane is set an appropriate settings.

(This is for example. It is necessary to click an appropriate table icon you need to check in the tree)

<Please see attached file for image>

src="/servlet/servlet.FileDownload?file=0150c000004AK3FAAW" alt="Schema Designer.png" width="543" height="470">

 

Check if all the Function Access are set a correct access level settings in the Role detail screen.

<Please see attached file for image>

src="/servlet/servlet.FileDownload?file=0150c000004AK3EAAW" alt="GW-00163.jpg" width="605" height="466">