Unable to get lync attributes

Products

• CA Identity Manager
• CA Identity Governance
• CA Identity Portal
• CA Risk Analytics
• CA Secure Cloud SaaS - Arcot A-OK (WebFort)
• CLOUDMINDER ADVANCED AUTHENTICATION
• CA Secure Cloud SaaS - Advanced Authentication
• CA Secure Cloud SaaS - Identity Management
• CA Secure Cloud SaaS - Single Sign On

Issue/Introduction

When trying to browse the Lync properties tab on Exchange accounts, an error is shown:

"Unable to retrieve lync attributes :ETA_E_0020<RAC>, Active Dir. Account 'XXXXXX' on 'SERVERNAME' read failed: connector Server Read failed..." 

Cause:

Llync server inserted in the endpoint settings.

 

Environment

Release: CAIDMB99000-12.6.7-Identity Manager-B to B
Component:

Resolution

Delete Lync server entry.