Unable to get lync attributes
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Unable to get lync attributes

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Article ID: 46476

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Updated On:

Products

CA Identity Manager CA Identity Governance CA Identity Portal CA Risk Analytics CA Secure Cloud SaaS - Arcot A-OK (WebFort) CLOUDMINDER ADVANCED AUTHENTICATION CA Secure Cloud SaaS - Advanced Authentication CA Secure Cloud SaaS - Identity Management CA Secure Cloud SaaS - Single Sign On

Issue/Introduction

When trying to browse the Lync properties tab on Exchange accounts, an error is shown:

"Unable to retrieve lync attributes :ETA_E_0020<RAC>, Active Dir. Account 'XXXXXX' on 'SERVERNAME' read failed: connector Server Read failed...

Cause:

Llync server inserted in the endpoint settings.

 

Environment

Release: CAIDMB99000-12.6.7-Identity Manager-B to B
Component:

Resolution

Delete Lync server entry.