Policy Server cannot stop normally and shows "Using SIGKILL to stop the Policy Server"

book

Article ID: 4644

calendar_today

Updated On:

Products

CA Single Sign On Secure Proxy Server (SiteMinder) AXIOMATICS POLICY SERVER CA Single Sign On SOA Security Manager (SiteMinder) CA Single Sign-On

Issue/Introduction

Stopping Policy Server, I see these messages telling that automatically
a kill command is sent to the Policy Server to remove it from memory :

SiteMinder Policy Server is stopping.....................
There was a problem stopping the Policy Server
Using SIGKILL to stop the Policy Server
The SiteMinder Executive is not running. All SiteMinder processes have been stopped.

Cause

This is a known issue in which the Policy Server keeps trying
to make connection with Backend Servers (LDAP or ODBC) during the shutdown, and this
blocks the shutdown process.

Environment

Policy Server 12.52SP1CR01 on SunOS 5.11 sparc;

Resolution

Upgrade the Policy Server to 12.52SP1CR06 to benefit the fix related
to that problem :

00483471 DE206486 Policy Server hangs when connected to Oracle 12c User Store using Administrative UI.
00371347 DE165142
   
https://docops.ca.com/ca-single-sign-on/12-52-sp1/en/release-notes/cumulative-releases/defects-fixed-in-12-52-sp1-cr06

Additional Information

N/A;