ALERT: Some images may not load properly within the Knowledge Base Article. If you see a broken image, please right-click and select 'Open image in a new tab'. We apologize for this inconvenience.

Machine has changed error in Agile Designer


Article ID: 4643


Updated On:


CA Agile Requirements Designer


When launching Agile Designer, I am receiving the following error message:

AgileDesigner- Machine has changed!
Machine has changed!
The AgileDesignerAct licence has to be activated again, Error 263.
To obtain a licence, please contact [email protected]. For additional help, please see our website at


This error message usually occurs when the original license, which ARD was activated with, has been removed, used on another machine, or the machine has changed in any way. For example, if the Virtual Machine (VM) was restarted, or the Operating System (OS) was updated, or if the IP address or MAC address of the machine changes.

The offline ARD licenses are very much tied to the machine they were created for. Since this is a 3rd party licensing system, we do not know what all the license is tied to within the machine. This is proprietary information that we have not been able to receive from Wibu Systems. 


Release : 2.10+

Component : CA Agile Requirements Designer



You will need to request and apply a new license. Follow either of the directions below to do this:

Offline license:

Online license:

Additional Information

If you experience any further issues, please open a support case by going to or


1558693695999000004643_sktwi1f5rjvs16hgd.png get_app