Machine has changed error in Agile Designer

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Article ID: 4643

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Updated On:

Products

CA Agile Requirements Designer

Issue/Introduction

When launching Agile Designer, I am receiving the following error message:
 

AgileDesigner- Machine has changed!
Machine has changed!
The AgileDesignerAct licence has to be activated again, Error 263.
To obtain a licence, please contact [email protected]. For additional help, please see our website at www.ca.com

Cause

This error message usually occurs when the original license, which ARD was activated with, has been removed, used on another machine, or the machine has changed in any way. For example, if the Virtual Machine (VM) was restarted, or the Operating System (OS) was updated, or if the IP address or MAC address of the machine changes.

The offline ARD licenses are very much tied to the machine they were created for. Since this is a 3rd party licensing system, we do not know what all the license is tied to within the machine. This is proprietary information that we have not been able to receive from Wibu Systems. 

Environment

Release : 2.10+

Component : CA Agile Requirements Designer

 

Resolution

You will need to request and apply a new license. Follow either of the directions below to do this:

Offline license: https://knowledge.broadcom.com/external/article?articleId=10809

Online license: https://knowledge.broadcom.com/external/article?articleId=10819

Additional Information

If you experience any further issues, please open a support case by going to https://casupport.broadcom.com/user/ or https://www.ca.com/us/services-support/ca-support/contact-support.html?intcmp=footernav

Attachments

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