After an EM and Webview upgrade, CA APM 10.3 Introscope Webview loads a Blank Home Page.

Products

• APP PERF MANAGEMENT
• CA Application Performance Management Agent (APM / Wily / Introscope)
• CUSTOMER EXPERIENCE MANAGER
• INTROSCOPE

Issue/Introduction

 

 After upgrading to CA APM 10.3, the Introscope Webview Home Page loads a blank page and it is empty.

 In the Introscope Webview log, you notice the below WARN messages:

11/01/16 11:45:37.652 AM EDT [WARN] [WebView] Unable to find Triage Map Configurations Metric Grouping. Type - BT-ART
11/01/16 11:45:37.652 AM EDT [WARN] [WebView] Unable to find Triage Map Configurations Metric Grouping. Type - APP-ART
11/01/16 11:45:37.654 AM EDT [WARN] [WebView] Unable to find Triage Map Configurations Metric Grouping. Type - BT-ERR
11/01/16 11:45:37.654 AM EDT [WARN] [WebView] Unable to find Triage Map Configurations Metric Grouping. Type - APP-ERR

 

Cause

 

 The "SystemMM.jar" is missing from <EM_Home>/config/modules

 The new management module for the WebView Home Page is SystemMM.jar in CA APM 10.3 and above.

 

Environment

CA APM 10.3

Resolution

 

 Copy the SystemMM.jar file from <EM_HOME>/config/modules-upgrade10.3.0.19 into the <EM_Home>/config/modules

 Restart the Introscope Enterprise Manager.

Additional Information

 

After the EM and Webview upgrade, webview home page is not displaying any information