USM Loads very slowly for Account Contact users or administrator users who have access to a large number of groups

Article Id: 4638

Status: Published

Updated On: 14-02-2018 08:19

Legacy Id: TEC1337808

Products:

CA Unified Infrastructure Management On-Premise (Nimsoft / UIM) , NIMSOFT PROBES

Issue/Introduction:

Users in UMP (either account contact or administrator users) who have access to a large number of groups, especially Interface groups, may experience very long load times in USM and slow performance.

Environment:

UIM/UMP 8.47

Resolution:

A hotfix is available which corrects an issue with loading interface-based groups. It can be downloaded from the UIM Hotfix Index Page.

The hotfix to apply is ump_usm_8.4.7_HF1 (or higher, depending on what is available on the above page.)