WCC cannot connect to Autosys

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Article ID: 4635

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Updated On:

Products

CA Workload Automation AE - Business Agents (AutoSys) CA Workload Automation AE - Scheduler (AutoSys) CA Workload Automation Agent

Issue/Introduction

From WCC, I cannot  access my Autosys Jobs.

Cause

In the CA-wcc.log file, there was a communication issue with the Application Server with error message:

 

CAUAJM_E_10062 Failed to get initial configuration from CA WAAE Application Server(s).

 

In the CA-wcc-services.log file, below message was seen for several WCC applications:

 

CAUAJM_E_10527 Timed out waiting for response from the CA WAAE Application Server:

 

- There was no issue with a firewall because a 'telnet <machine> 7163' command was OK in both directions.

- SSA settings about SSL and Pmux were the same on both machines when running:

     csamconfigedit port=9000 display

     csamconfigedit portrange=49152-50176 display

- The Application server was up and responding to the "chk_auto_up -r 111"  command when executed on the Autosys server itself and from another Autosys client.

 

Environment

Autosys 11.3.6 SP3 on Linux.WCC 11.4 SP2 on Linux.But it might happen with any Autosys and WCC release.

Resolution

There was a mismatch between the Encryption type defined in the $AUTOUSER/config.$AUTOSERV file and the Encryption defined in the Configuration tab in WCC

Additional Information

There are also some other troubleshooting steps here