CA AXA SaaS login fails with LOGIN.ERROR.CODE.2051124

Article Id: 4633

Status: Published

Updated On: 14-02-2018 07:54

Legacy Id: TEC1003547

Products:

CA App Experience Analytics

Issue/Introduction:

The ERROR "LOGIN.ERROR.CODE.2051124" occurred when username "digital.ca.maa.prod" tried to login to CA App Experience Analytics.

Cause:

Error code: 2051124 means "User (digital.ca.maa.prod) password is locked".

Environment:

CA App Experience Analytics 15.4 (formerly MAA),SaaS Mobility

Resolution:

This happens when the strike count exceeds 5 incorrect login attempts. In order to reset the locked password, please login using globaladmin credentials and reset the credentials of this user, digital.ca.maa.prod.

Also, you can contact your CA SaaS Admin help to unlock it.