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CA AXA SaaS login fails with LOGIN.ERROR.CODE.2051124
Article ID: 4633
Updated On:
Products
CA App Experience Analytics
Issue/Introduction
The ERROR "LOGIN.ERROR.CODE.2051124" occurred when username "digital.ca.maa.prod" tried to login to CA App Experience Analytics.
Cause
Error code: 2051124 means "User (digital.ca.maa.prod) password is locked".
Environment
CA App Experience Analytics 15.4 (formerly MAA),SaaS Mobility
Resolution
This happens when the strike count exceeds 5 incorrect login attempts. In order to reset the locked password, please login using globaladmin credentials and reset the credentials of this user, digital.ca.maa.prod.
Also, you can contact your CA SaaS Admin help to unlock it.
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