CA AXA SaaS login fails with LOGIN.ERROR.CODE.2051124

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Article ID: 4633

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Updated On:

Products

CA App Experience Analytics

Issue/Introduction

The ERROR "LOGIN.ERROR.CODE.2051124" occurred when  username "digital.ca.maa.prod" tried to login to CA App Experience Analytics.

Cause

Error code: 2051124 means "User (digital.ca.maa.prod) password is locked".

Environment

CA App Experience Analytics 15.4 (formerly MAA),SaaS Mobility

Resolution

This happens when the strike count exceeds 5 incorrect login attempts. In order to reset the locked password, please login using globaladmin credentials and reset the credentials of this user, digital.ca.maa.prod.

Also, you can contact your CA SaaS Admin help to unlock it.