Other Work instances and Timesheets: users are unable to add them

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Article ID: 4627

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Updated On:

Products

Clarity PPM On Premise

Issue/Introduction

When resources are added to an Other Work instance (or any other NPIO such as Idea) using XOG, those resources cannot locate those items to add to their timesheet. 

Cause

When adding a staff member to the Other Work instance via the UI, an effort task is created and the staff member gets automatically assigned to that task. This task is hidden in the UI.

This allows allows the user to then add the Other Work instance to their timesheet.  

However, when xogging in staff members, the effort task is not created automatically. 

Resolution

The effort task will need to be added to the xog file manually.

Any existing staff member will need to be assigned to this newly created effort task in the xog XML as well. Once the effort task and the assignment both are created, the Other Work will be available to on the users timesheet.

See the attachment called OtherWorkXogSample.xml for an example of an Other Work instance xog without an effort task.  See the attachment called OtherWorkXogWithEffortTaskSample.xml for an example of an Other Work instance xog with an effort task added. 

Attachments

1558533868119TEC1558321.zip get_app