Incorrect order of SMTP Addresses inside Identity Manager
search cancel

Incorrect order of SMTP Addresses inside Identity Manager

book

Article ID: 46188

calendar_today

Updated On:

Products

CA Identity Manager CA Identity Governance CA Identity Portal

Issue/Introduction

The primary SMTP that is set is not being used as intended. Instead, it is pulling one of the other SMTP addresses that have been defined. 

Environment

Identity Manager 14.x

Resolution

It is important to reference the SMTP order listed on the AD Exchange account template.

In the provisioning manager, the order of the proxyaddresses in the AD Exchange account template must be in a specific order. For example If the mailnickname SMTP address wanted to be used first follow the example below.

 

eTCustomField47 = primary email address 

eTCustomField69 = secondary email address 

eTcustomField41 = mailnickname (firstname.lastname)

 

 

Sample Incorrect order: 

 

eTADSproxyAddresses: SMTP:%#eTCustomField47% 

eTADSproxyAddresses: smtp:%#eTCustomField69% 

eTADSproxyAddresses: smtp:%#eTCustomField41%@sample.com 

 

 

Sample Correct order: 

 

eTADSproxyAddresses: smtp:%#eTCustomField41%@sample.com 

eTADSproxyAddresses: SMTP:%#eTCustomField47% 

eTADSproxyAddresses: smtp:%#eTCustomField69%