Incorrect order of SMTP Addresses inside Identity Manager

Products

• CA Identity Manager
• CA Identity Governance
• CA Identity Portal

Issue/Introduction

The primary SMTP that is set is not being used as intended. Instead, it is pulling one of the other SMTP addresses that have been defined. 

Environment

Identity Manager 14.x

Resolution

It is important to reference the SMTP order listed on the AD Exchange account template.

In the provisioning manager, the order of the proxyaddresses in the AD Exchange account template must be in a specific order. For example If the mailnickname SMTP address wanted to be used first follow the example below.

 

eTCustomField47 = primary email address 

eTCustomField69 = secondary email address 

eTcustomField41 = mailnickname (firstname.lastname)

 

 

Sample Incorrect order: 

 

eTADSproxyAddresses: SMTP:%#eTCustomField47% 

eTADSproxyAddresses: smtp:%#eTCustomField69% 

eTADSproxyAddresses: smtp:%#[e-mail] 

 

 

Sample Correct order: 

 

eTADSproxyAddresses: smtp:%#[e-mail] 

eTADSproxyAddresses: SMTP:%#eTCustomField47% 

eTADSproxyAddresses: smtp:%#eTCustomField69%