"Task submitted. No changes have been made." when a PolicyXpress is setting an attribute on the IM object

Products

• CA Identity Manager
• CA Identity Governance
• CA Identity Portal
• CA Risk Analytics
• CA Secure Cloud SaaS - Arcot A-OK (WebFort)
• CLOUDMINDER ADVANCED AUTHENTICATION
• CA Secure Cloud SaaS - Advanced Authentication
• CA Secure Cloud SaaS - Identity Management
• CA Secure Cloud SaaS - Single Sign On

Issue/Introduction

When using an Identity Manager task that modifies an IM object via a Policy Xpress policy, the task submission will fail with the message "No changes have been made"

 

Environment

Release: CAIDMB99000-12.6.8-Identity Manager-B to B
Component:

Resolution

This error occurs because the PX policy may be triggered too late in the event chained. For example, this error will appear if that PX run on task completion. Move the PX Event trigger earlier in the task flow. The ideal place would be at the beginning of the ModifyUserEvent, or on Task Submission.