VIP Manager Authentication Update – Support for Passkey Authentication

Products

• VIP Service

Issue/Introduction

Beginning November 5th, 2026, Symantec VIP is introducing support for Passkey (FIDO2 / WebAuthn) authentication within the VIP Manager administration portal.

To facilitate client-side checks for registered passkeys prior to prompting for traditional credentials, the VIP Manager sign-in user interface will transition from a single-screen authentication prompt to a streamlined two-step authentication flow.

Environment

VIP Manager

Resolution

Key Changes

1. Passkey Support Added:

   • Administrators will have the option to configure and use Passkeys for signing into VIP Manager.

   • Default State: This feature is disabled by default at launch. Organizations wishing to utilize Passkey logins can enable and register them as needed.

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2. Updated Login Interface (Two-Step Flow):

   • Step 1 (Username Prompt): The initial sign-in page will request only the administrator's Username.

   • Passkey Detection: Upon submitting the username, the portal checks whether a Passkey credential has been registered and enabled for the account.

   • Step 2 (Password / Authentication Prompt):

     • If no Passkey is detected or enabled (default behavior), the user proceeds immediately to the standard Password and subsequent multi-factor authentication (MFA) input screen.

     • If a Passkey is configured, the browser prompts the administrator to authenticate using their registered biometric or hardware security key.

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Maintenance & Demonstration Resources

• Scheduled Maintenance Notice: For specific maintenance window details and updates regarding this rollout, refer to the Broadcom VIP Service Maintenance Notice.

• Feature Walkthrough Video: A recorded demonstration of the new sign-in flow and Passkey functionality from the October 2026 Office Hours session can be viewed on the Broadcom VIP Demonstration Replay.

Need Assistance?

For technical inquiries, configuration questions, or assistance with VIP Manager, please contact Broadcom Support:

• Broadcom Support Portal: Contact Broadcom Support