Broadcom Support Process for Product Defects that will be addressed in a future release
Article ID: 46102
Updated On:
Products
Issue/Introduction
If your issue has been determined a defect by the Broadcom Development team, and the defect will not be addressed in a patch, but rather fixed in a later release of the product, we will close the support case as there is nothing more for Broadcom Support to do.
This document will explain the next steps Broadcom will be taking and the suggested next steps for you the customer to take.
Environment
CA Agile Requirements Designer (ARD)- all product release versions and components:
CA Test Data Manager (TDM)- all product release versions and components
Service Virtualization - all product release versions and components
Resolution
Broadcom Support- Next Actions:
- Support will provide you with an estimated fix release date, if one is available and can be determined by the Product management team. This is subject to change due to the availability of resources and the scope of the development cycle.
- The Development Team will continue to work on a fix for the defect and reach out to Support if they require more information from the customer.
- The Documentation Team will be notified of the defect, and they will update the Product documentation Release Notes, if applicable, when the issue has been resolved.
Customer- Next Actions:
Once an estimated fix release date has been provided, we suggest signing up for and 'Following' the Broadcom Communities pertaining to the Broadcom product you are working with. You will be notified of new GA (general availability) releases, which is when your fix will be publicly available for download.
The Broadcom Enterprise Software Community Pages can b found at https://community.broadcom.com/enterprisesoftware/home
After a new GA release comes out, we will list the major resolved issues for that release in the documentation. You can find this information by clicking on the documentation links below, expanding the 'Release Notes' section, and clicking on the 'Resolved Issues' link.
- Agile Requirements Designer: https://techdocs.broadcom.com/us/en/ca-enterprise-software/devops/agile-requirements-designer/3-3.html
- The ARD documentation does not have a specific 'Resolved Issues' link, but the 'Fixed Issues' are listed in the main section of the 'Release Notes' link.
- The ARD documentation does not have a specific 'Resolved Issues' link, but the 'Fixed Issues' are listed in the main section of the 'Release Notes' link.
- Test Data Manager Documentation: https://techdocs.broadcom.com/us/en/ca-enterprise-software/devops/test-data-management/4-10.html
- Service Virtualization (DevTest Solutions): https://techdocs.broadcom.com/us/en/ca-enterprise-software/devops/devtest-solutions/10-7.html
Additional Information
If you do not see your issue listed in the Release Notes as “fixed”, it is still possible that it was fixed but not included in the Release Notes, as it was a minor defect or would affect very few customers. In such cases, please follow the steps provided below to get more information about the fix.
If you have received notification that a new GA release is available and would like to verify your issue has been fixed in that release before upgrading, contact a Broadcom Customer Representative. To find the Support contact number nearest you, see: https://support.broadcom.com/group/ecx/contact-support#globalNumbers. Tell the Customer Representative your closed case number, and they will either direct you to the support engineer who worked on your case, or will be able to look up the defect number and tell you if it has been fixed and in what release.
The Broadcom Support Policy and Terms: https://support.broadcom.com/web/ecx/support-content-notification/-/external/content/release-announcements/CA-Support-Policies/6933
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