CA Business Intelligence (CABI) Web Intelligence error: "An internal error occured while calling 'getBlobInfos' API (Error: ERR_WIS_30270) (Error: INF)" when saving reports to PDF format

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Article ID: 4603

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Updated On:

Products

SUPPORT AUTOMATION- SERVER CA Service Desk Manager - Unified Self Service KNOWLEDGE TOOLS CA Service Management - Asset Portfolio Management CA Service Management - Service Desk Manager

Issue/Introduction

CA Business Intelligence (CABI) Web Intelligence error: "An internal error occured while calling 'getBlobInfos' API (Error: ERR_WIS_30270) (Error: INF)" when saving reports to PDF format.

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Cause

The drive hosting the CABI WEBI Processing Server does not have enough disk space to render the report.

Environment

CA Business Intelligence (CABI) 4.1 SP3Windows OS

Resolution

Increase the amount of available disk space on the CABI server by removing unnecessary files and/or allocating additional disk space.

Attachments

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