ESX host experiences purple screen of death (PSOD) when the Dell PowerPath/VE 8.2 plugin is installed on the ESX host - VCF 9.1.1
Article ID: 459487
Updated On:
Products
VMware vSphere ESXi
Issue/Introduction
- Dell PowerMax 2000/2500/8000/8500 (EMC), FC storage is being used
- Without the Dell PowerPath/VE 8.2 plugin installed, the ESX host boot successfully
- With the Dell PowerPath/VE 8.2 plugin installed, the ESX host experiences a PSOD approximately 15 seconds after boot is initialized.
- Capturing a coredump (to file, partition, or network location) of the PSOD is unsuccessful
- Error snippets of the PSOD:
Addr 0x41ffd2d34be0 not owned by heap PowerPath-Heap (owner=<unknown>)
Module(s) involved in panic: [emcp (External)]
cr0=0x80010031 cr2=0x46ddefd000 cr3=0x80eabc7000 cr4=0x342768
FMS=06/55/7 uCode=0x5003901
*PCPU38:2097917/ jumper2
Code start: 0x420012600000 VMK uptime: 0:00:00:15.338
0x453a4b6dab80:[0x4200128541c0]PanicvPanicInt@vnkernel#nover+0x1c4 stack: 0x6967756c70205050
0x453a4b6dac50:[0x4200128549f8]Panic_NoSave@vmkernel#nover+0x5d stack: 0x453a4b6dac70
0x453a4b6dacb0:[0x420012802e2f ]Heap_Free@vmkernel#nover+0x164 stack: 0x0
0x453a4b6dad00:[0x4200138359df]init_module@(emcp)#<None>+0x2b4 stack: 0x100000000
basc fs=0x0 gs=0x420049880000 Kgs=0x0
- Image of the PSOD
Environment
VCF 9.1.1
Cause
- The PSOD occurred because the emcp driver tried to release an invalid memory address in it's init_module() function.
- The emcp driver (EMC PowerPath) is the base kernel driver for the Dell EMC PowerPath storage solution.
Resolution
Implement these steps:
- Confirm that a supported storage firmware version is being used by consulting with https://compatibilityguide.broadcom.com/
- Engage the hardware vendor directly for their assistance.
Additional Information
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