"SDM Migration failed with exitCode:231" message during the migration.

Products

• SUPPORT AUTOMATION- SERVER
• CA Service Desk Manager - Unified Self Service
• CA Service Desk Manager
• CA Service Management - Asset Portfolio Management
• CA Service Management - Service Desk Manager

Issue/Introduction

The following error message appears during the migration installation.

SDM Migration failed with exitCoce : 231
Please refer to log file at C:\Users\ADMINI~1\AppData\Local\Temp\2\casm\install.log and retry.

<Please see attached file for image>

When this error occurs, the install.log may be updated like the below logs.

<Date> <Time> DEBUG [stderr( C:\PROGRA~2\CA\SERVIC~1\bin\pdm_perl.exe):Thread-125] [MigrateSDM] Cannot Continue Migration Process.
<Date> <Time> INFO [DeployThread: Migrating CA Service Desk Manager] [ActiveProcessHolder] Exit Monitor. Process ID (PID): 4776
<Date> <Time> INFO [DeployThread: Migrating CA Service Desk Manager] [ProcessUtilities] Process C:\PROGRA~2\CA\SERVIC~1\bin\pdm_perl.exe completed with exit code 231
2<Date> <Time> DEBUG [DeployThread: Migrating CA Service Desk Manager] [ProgressPage] ProgressPage - Task Changed Migrating CA Service Desk Manager
2<Date> <Time> DEBUG [DeployThread: Migrating CA Service Desk Manager] [ProgressPage] Task State Changed. TaskID: task.migrate_sdm,Migrating CA Service Desk Manager, Old State: running, New State:failed

Environment

SDM r14.1

Cause

A specific registry has not been an appropriate value.

Resolution

1. Run "regedit" on the command prompt.
2. Set 0(ZERO) to the NtfsDisable8dot3NameCreation in the HKLM\SYSTEM\CurrentControlSet\Control\FileSystem.
3. Save it.
4. Re-try to migration installation.

Additional Information

Title: We are not able to install any Options in CA Service Desk Manager (CA SDM). The status of the option remains as "In Progress". The CA SDM installation may present errors as well.

http://www.ca.com/us/services-support/ca-support/ca-support-online/knowledge-base-articles.tec589533.html

 

The information in this article has been included in our product documentation. You can find further details here:

https://docops.ca.com/ca-service-management/17-0/en/troubleshooting/troubleshooting-ca-service-desk-manager/ca-sdm-migration-fails-with-exitcode-231-error/