API Gateway: Unlock the Policy Manager user account password

Products

• CA API Gateway

Issue/Introduction

This article will discuss how to unlock and reset the password for the primary admin user for Policy Manager.

Environment

This article applies to all supported versions of the API Gateway.

Resolution

1. Log into the API Gateway appliance via SSH as the "ssgconfig" user.
2. Select Option #3: Use a privileged shell (root).
3. Run the following script: /opt/SecureSpan/Appliance/bin/resetAdmin.sh <database root user> <database root password>
4. Provide the Gateway database name.
   
   • Default: ssg
5. Provide the administrative user name.
   
   • Default: admin
6. Execute the following command: mysql -u root -p -e "delete from logon_info where login='admin';"
   
   • Use this command with the name of the database: mysql -u root -p -e "delete from ssg.logon_info where login='admin';" (ssg is the default database name but it may be different in your environment)

The above instructions will reset the credentials for the user specified in step #5 to "password". Additionally, it will reset the lock-out timer on that account.