Event manager service stops automatically

Products

• CA Service Operations Insight (SOI)

Issue/Introduction

Event Management service on SOI Manager stops automatically as soon as we start

The C:\Program Files\CA\SOI\jsw\logs\EventManagement_wrapper.log shows below exceptions

WrapperSimpleApp Error: org.springframework.beans.factory.BeanCreationException: Error creating bean with name 'eventManagerBean' defined in file [CA\SOI\EventManagementesources\eventManagerServerConfig.xml]: Invocation of init method failed; nested exception is com.ca.eventmanager.framework.EventManagerException: Unable to initialize communication

The above error indicating that the /SOI/EventManagementesources/eventManagerServerConfig.xml file is corrupt or missing SOI Manager, Port etc. details as shown below...

<bean id="communicationImplBean" class="com.ca.eventmanager.framework.comm.ifw.IFWCommunicationImpl"> 

<property name="host" value=""/> 

<property name="protocol" value="tcp"/> 

<property name="port" value=""/> 

<property name="user" value=""/> 

<property name="password" value="<Password value>"/>

<property name="reconnectAttempts" value="1440"/> 

<property name="reconnectTime" value="60000"/> 

</bean>

 

Environment

Release: SOI 4.2 and 4.3
Component:Event Management service 

Resolution

In order to fix this problem, please follow these steps...

1) Stop CA SOI Event Management Service

2) Update CA\SOI\EventManagementesources\eventManagerServerConfig.xml with correct SOI Manager, Port, encrypted password etc

3) Start CA SOI Event Management Service