Spectrum OneClick is stuck in initializing

Products

• CA Spectrum

Issue/Introduction

Spectrum OneClick is not starting. The OneClick service is stuck in the initialization state. 

The $SPECROOT/tomcat/logs/stdout.log (Windows) catalina.out (Linux) stops after following messages:

FrameworkServlet 'NetqosIntegrationBootstrapServlet': initialization completed in 47 ms 

Attempting to remove cryptography restrictions 

Successfully removed cryptography restrictions 

<Date and timestamp> (localhost-startStop-1) (GAPM) - GAPM.user preload: 234m 

Environment

Release: Any
Component:

Cause

Check the <Connector> tag in the $SPECROOT/tomcat/conf/server.xml file for compression="on"

Below is an example:

 

<Connector port="443" protocol="org.apache.coyote.http11.Http11Protocol" maxHttpHeaderSize="8192" URIEncoding="UTF-8" 

enableLookups="true" disableUploadTimeout="true" tcpNoDelay="true" address="00.000.000.000" 

scheme="https" secure="true" SSLEnabled="true" clientAuth="false" sslProtocol="TLSv1.2" 

maxThreads="400" minSpareThreads="80" compression="on" connectionTimeout="20000" 

compressableMimeType="text/html,text/xml,text/plain,text/css,text/javascript,application/javascript" 

keystoreFile="D:/win32app/Spectrum/custom/keystore/cacerts" keyAlias="OneClick" keystorePass="changeit"> 

</Connector> 

Resolution

Remove the compression="on" parameter from the <Connector> tag in the $SPECROOT/tomcat/conf/server.xml file on the OneClick server. Once the parameter is removed, restart tomcat on the OneClick server.