The Assignments section of the Task Properties does not display assigned resources
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The Assignments section of the Task Properties does not display assigned resources

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Article ID: 45736

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Updated On:

Products

Clarity PPM On Premise

Issue/Introduction

  • This occurs on multiple tasks, for multiple projects, and happens even though we do have resources/roles assigned to the task.
  • It may be noticed by one user/Project Manager while others are able to see the assignments fine with the same access. 

Example of how the screen appears:

Environment

All supported releases. 

Cause

  • This can happen if the user clicked on the Assignments title bar of the section, which hides the list view section of the portlet.
    • This feature is known as 'Smart Sections' and was introduced in CA Clarity PPM 14.1.  
    • The new feature allows sections to be collapsed or expanded.

 

Resolution

  • Click on the Assignments title bar in any task

  • This section will remain expanded until the next time that the user collapses it again.