Customer upgraded SAM from r12.7 to r12.9 SP1 and IE from 8 to 11.
And then when he tried access with RDP via SAM, Active X module was failed to upgrade.
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ERROR: 1316. FILE: Network error occurred while reading
C:\Users\ADMINI~1\AppData\Temp\2\{982D0CB9-DB8F-41D4-8379-A989018B6ADC}\
CA Access Control Automatic Login ActiveX(x64).msi
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He think "CA Access Control Automatic Login ActiveX(x64).msi" is module for r12.7.
And there is "CA Privileged Identity Manager Automatic Login ActiveX (x64).msi" in Temp folder.
The upgrade ActiveX to 12.91 fails due to difference in ProductName that is
For ProductVersion=12.70.0921 or 12.81.2614
ProductName=CA Access Control Automatic Login ActiveX
For ProductVersion=12.90 or later
ProductName=CA Privileged Identity Manager Automatic Login ActiveX
In result the Windows Installer msmsi.exe executing its Actions tries to retrieve setup configuration from the setup database 'CA Access Control Automatic Login ActiveX (x86).msi' corresponding to the ProductName.
When upgrading Active-X module from r12.8 or previous to r12.9 or later,
user should uninstall old 2 modules as following before accessing new automatic login.
CA Access Control Automatic Login ActiveX (x86)
CA Access Control Automatic Login ActiveX (x64)