When closing a ticket in Service Desk Manager (SDM) the subsequent alarm in Spectrum OneClick (OC) does not clear.
Reviewing the oc-notification.log in the $NX_ROOT/bin directory on the SDM machine may contains errors:
"Unable to translate Service Desk notification OneClick command"
It may also contain connection errors:
Error occurred - unable to process notification.Caused by:java.net.ConnectException: Connection timed out: connect at java.net.DualStackPlainSocketImpl.connect0(Native Method) at java.net.DualStackPlainSocketImpl.socketConnect(Unknown Source) at java.net.AbstractPlainSocketImpl.doConnect(Unknown Source) at java.net.AbstractPlainSocketImpl.connectToAddress(Unknown Source) at java.net.AbstractPlainSocketImpl.connect(Unknown Source) at java.net.PlainSocketImpl.connect(Unknown Source) at java.net.SocksSocketImpl.connect(Unknown Source) at java.net.Socket.connect(Unknown Source) at java.net.Socket.connect(Unknown Source) at sun.net.NetworkClient.doConnect(Unknown Source) at sun.net.www.http.HttpClient.openServer(Unknown Source) at sun.net.www.http.HttpClient.openServer(Unknown Source) at sun.net.www.http.HttpClient.<init>(Unknown Source) at sun.net.www.http.HttpClient.New(Unknown Source) at sun.net.www.http.HttpClient.New(Unknown Source) at sun.net.www.protocol.http.HttpURLConnection.getNewHttpClient(Unknown Source) at sun.net.www.protocol.http.HttpURLConnection.plainConnect(Unknown Source) at sun.net.www.protocol.http.HttpURLConnection.connect(Unknown Source) at sun.net.www.protocol.http.HttpURLConnection.getInputStream(Unknown Source) at OneClickNotification.sendRequest(OneClickNotification.java:288) at OneClickNotification.main(OneClickNotification.java:74)
Release: Any
Component:
This can be caused by improper configuration of the SDM <-> OC Integration.
The information in this file should be able to make a connection to the OneClick machine via HTTP.
server=OneClick Hostname
port=OC Port
path=spectrum
user=Administrator
password=
All fields can be updated in this file besides the password. If the password needs to be updated, please run the OneClickIntegrationSetup executable again.