Adapters do not run - "connection error"

Products

• CA Business Service Insight

Issue/Introduction

Can start or stop adapters from the BSI UI, but when trying to run an adapter from the BSI UI nothing happens.

The adapter stays on the default state of "connection error".

The adapter log and the system log both shows no error.

Environment

CA Business Service Insight 8.3.5.x

Cause

Common cause of this problem is if the adapters were scheduled and a local account (or an account with reduced rights) was specified instead of a domain account.

Resolution

To solve this, wipe out the current scheduling account by running the following query against the BSI database:

 update t_system_configurations set sys_config_value='' where sys_config_name like 'scheduled_adapter_%';

commit;

Then stop and restart the adapter(s) in question. The first adapter restarted will prompt for the account once again.

Be sure that you specify a domain account which also has local admin rights on both the BSI APP and WEB servers. This should be the same account you run most of the BSI services under.