Unable to converge VMware Live Recovery appliance's components

Products

• VMware Live Recovery

Issue/Introduction

Symptoms:

• Need to upgrade VMware Live Recovery (VLR) appliance 9.0.5 to VCF Protection & Recovery (P&R) appliance 9.1.1.

• When running the converge wizard on a newly deployed P&R 9.1.1 appliance (via the VAMI page), the services report that convergence is not supported:
  
  
  

• If the converge task is still attempted, the following error is observed:

  "At least one service does not support convergence. Upgrade such services to a version that supports convergence and try again."

Environment

• VMware Live Recovery 9.0.5

• VCF Protection & Recovery 9.1.1

Cause

Upgrading VMware Live Recovery from 9.0.5 to Protection & Recovery 9.1.1 does not require convergence because versions 9.0.4 and 9.0.5 are already converged appliances.

Resolution

Perform in-place upgrade of VMware Live Recovery (VLR) appliance 9.0.5 to VCF Protection & Recovery (P&R) appliance 9.1.1:

1. Take snapshot of the VLR 9.0.5 appliance.

2. Attach the P&R 9.1.1 ISO to the VLR appliance's VM.

3. Go to the VAMI page of the VLR appliance (https://vlr_ip:5480)

4. Navigate to Update tab > Edit the source to CD-ROM.

5. Click on the 9.1.1 available update and hit install. Follow through the install wizard.

6. Once upgrade is completed, refresh the page and log back in.

7. Reconfigure the appliance to re-establish the connection to vCenter.

8. Perform the steps 1-7 for the other site's VLR appliance.

9. Once, done, re-connect the site pairs to validate all is working as expected.

Additional Information

• Update the Protection and Recovery appliance.

• Upgrade path for VMware Live Site Recovery, VMware Live Recovery and VCF Protection & Recovery.

• Steps to Converge to VMware Live Recovery Appliance 9.0.4(or newer) and Common Issues During Convergence.