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New CABI component is not working on new install

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Article ID: 4551

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Updated On:

Products

DX Unified Infrastructure Management (Nimsoft / UIM)

Issue/Introduction

When accessing the URL for the CABI server, we receive a 404 error. In the cabi logs we see the following:

Oct 19 09:21:58:522 [UserSynchronizationThread, cabi] JasperUserUtility:login(): URL attempted :http://192.168.1.1/cabijs/login.html
Oct 19 09:21:58:522 [UserSynchronizationThread, cabi] JasperUserUtility:login(): Response code :404
Oct 19 09:21:58:522 [UserSynchronizationThread, cabi] UimToJasperUserSync(): I can't log into CABI! I've tried all the known passwords. I give up...

Cause

This will happen if the superuser password was changed or corrupted.

Environment

Windows
Microsoft SQL Server
Bundled cabiĀ 3.00

Resolution

  1. Delete the cabi probe and wasp in Admin Console 2 from the robot on which cabi is installed.
  2. On the filesystem of the cabi robot delete the following:
    1. <nimsoft home>\cabi
    2. <nimsoft home>\probes\service\cabi
    3. <nimsoft home>\probes\service\wasp

  3. On the UIM database drop all the tables that CABI puts down to start fresh (sql script attached)
  4. Reinstall CABI

Additional Information

drop_cabi_tables.sql is attached to this article.


CABI installation documentation

Attachments

1640720201306__drop_cabi_tables.sql get_app