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New CABI component is not working on new install


Article ID: 4551


Updated On:


DX Unified Infrastructure Management (Nimsoft / UIM) NIMSOFT PROBES


When accessing the URL for the CABI server, we receive a 404 error. In the cabi logs we see the following:

Oct 19 09:21:58:522 [UserSynchronizationThread, cabi] JasperUserUtility:login(): URL attempted :
Oct 19 09:21:58:522 [UserSynchronizationThread, cabi] JasperUserUtility:login(): Response code :404
Oct 19 09:21:58:522 [UserSynchronizationThread, cabi] UimToJasperUserSync(): I can't log into CABI! I've tried all the known passwords. I give up...


This will happen if the superuser password was changed or corrupted.


Microsoft SQL Server
Bundled cabiĀ 3.00


  1. Delete the cabi probe and wasp in Admin Console 2 from the robot on which cabi is installed.
  2. On the filesystem of the cabi robot delete the following:
    1. <nimsoft home>\cabi
    2. <nimsoft home>\probes\service\cabi
    3. <nimsoft home>\probes\service\wasp

  3. On the UIM database drop all the tables that CABI puts down to start fresh (sql script attached)
  4. Reinstall CABI

Additional Information

drop_cabi_tables.sql is attached to this article.

CABI installation documentation


1640720201306__drop_cabi_tables.sql get_app