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Cannot add view to existing Xtraction Data Model using the Xtraction Data Model Editor.
Article ID: 4549
Updated On:
Products
SUPPORT AUTOMATION- SERVER
CA Service Desk Manager - Unified Self Service
KNOWLEDGE TOOLS
CA Service Management - Asset Portfolio Management
CA Service Management - Service Desk Manager
Issue/Introduction
Cannot add view to existing Xtraction Data Model using the Xtraction Data Model Editor. Within the Xtraction Data Model Editor, right-clicking within the VIEW menu sub-tree, does not show any options.
<Please see attached file for image>
Cause
Require Enterprise Xtraction License
Environment
Xtraction 14.x, 15.x or 2016Windows OS
Resolution
An Enterprise Xtraction license is required to have the ability to add views or a data source to a Xtraction Data Model. At the present time, the license that is supplied with CA Service Management by default is a limited license. To obtain the ability to add views or data sources, you will need the Enterprise level license.
If you would like to purchase an enterprise Xtraction license, contact Xtraction's sales department ([email protected]).
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