Cannot add view to existing Xtraction Data Model using the Xtraction Data Model Editor.

Products

• SUPPORT AUTOMATION- SERVER
• CA Service Desk Manager - Unified Self Service
• KNOWLEDGE TOOLS
• CA Service Management - Asset Portfolio Management
• CA Service Management - Service Desk Manager

Issue/Introduction

Cannot add view to existing Xtraction Data Model using the Xtraction Data Model Editor.  Within the Xtraction Data Model Editor, right-clicking within the VIEW menu sub-tree, does not show any options.

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Cause

Require Enterprise Xtraction License

Environment

Xtraction 14.x, 15.x or 2016Windows OS

Resolution

An Enterprise Xtraction license is required to have the ability to add views or a data source to a Xtraction Data Model. At the present time, the license that is supplied with CA Service Management by default is a limited license.  To obtain the ability to add views or data sources, you will need the Enterprise level license.

If you would like to purchase an enterprise Xtraction license, contact Xtraction's sales department ([email protected]).