Collect High Debug Logs for CBX Agent

Products

• CBX Complete
• CBX Essentials

Issue/Introduction

Collect high debug logs for the CBX Agent for advanced troubleshooting (when requested by Support).

Environment

• CBX Agent
• Microsoft Windows: All Supported Versions

Resolution

1. Download SymDiag v3 and open SymDiagwin.exe
2. The application will automatically check for and install any available updates when it opens.
3. Click I accept the EULA to proceed.
4. Select Task (Step 1): Leave the default option selected (Collect Product Data with Optional Product Logging) and click Next.
5. Select Products (Step 3):
   1. Set Endpoint Security Agent and Data Security logging to Enabled
   2. Under Endpoint Security Agent > Logging Options Click Advanced
   3. Set Trace Level to Verbose
   4. Click Ok, then click Next.
6. Scan Options (Step 4):
   • Set Run Logging to 5 minutes
7. Reproduce the behavior and/or wait 5 minutes for non-reproducible issues. Do not capture more than 5 minutes of logging.
   
   • Document exact steps taken to reproduce the issue
   • Note exact timestamps of any pertinent information (e.g., clicked X button in affected application, did X action)
8. Return to SymDiag and Click Next
9. Customer Information (Step 6): Fill out the Name, Company, Case, Contact, and Issue fields. Type or browse to the folder where you want to save the final .sdz3 diagnostic file, then click Next.