ConnectAll Jira to ServiceNow Synchronization - No field configured for Create Error

Products

• ConnectALL
• ConnectAll On-Prem
• ConnectAll SaaS

Issue/Introduction

This article addresses synchronization failures in ConnectAll where Jira tickets fail to sync to ServiceNow, specifically resulting in the error: java.lang.Exception: "No field configured for Create".

Environment

4.2.0 and higher

Cause

The issue typically occurs due to insufficient permissions for the service account configured in ConnectAll for Jira. Specifically, the service account lacks the necessary 'Create' rights to perform the synchronization action. Additionally, field metadata may need to be reloaded to reflect current configuration.

Resolution

• Grant Permissions: Ensure the ConnectAll service account configured for Jira has the required 'Create' permissions for the impacted project and issue type.
• Reload Metadata: Navigate to the ConnectAll interface and reload the field configurations for the affected automation.
• Remap Fields: Verify the field mappings in the automation settings. Remap any fields if necessary.
• Retry Synchronization: Perform a retry on the failed records to confirm that the synchronization is functioning correctly.