ConnectAll Sync Removes Jira Sprint Info During Sync.

Products

• ConnectALL
• ConnectAll On-Prem
• ConnectAll SaaS

Issue/Introduction

When performing a synchronization between Jira and Rally, ConnectAll may remove sprint or parent link information from Jira stories under specific conditions, often related to caching or non-standard format names.

Environment

4.2.0 and earlier

Cause

This issue typically occurs due to a product defect in older versions of ConnectAll where race conditions or cache inconsistencies during record processing cause ConnectAll to misinterpret field updates, resulting in the removal of existing sprint or parent link data in the target system.

Resolution

This issue has been addressed in the ConnectAll 4.3.0 release.