In IGA 15.0.1, CCS crashing while explore and correlating the AD

Products

• CA Identity Suite

Issue/Introduction

While exploring and Correlating the the Active Directory Endpoint, we observed the CCS services crashing.

No error captured in the logs, except the eventviewer information below.

  Information: Event 1280, im_ccs
The description for Event ID 1280 from source im_ccs cannot be found.

C:\Program Files (x86)\Broadcom\Identity Manager\Connector Server\ccs\data\im_ccs.conf
ldaps//:20403
svc

AND
Error: Event 1000, Application Error
Faulting application name: im_ccs.exe, version: 12.0.2025.107, time stamp: 0x677d4c01
Faulting module name: ntdll.dll, version: 10.0.20348.5386, time stamp: 0x5357b369
Exception code: 0xc0000374
Fault offset: 0x000e9df9
Faulting process id: 0x450
Faulting application start time: 0x01dd2b2b43928c740c
Faulting application path: C:\Program Files (x86)\Broadcom\Identity Manager\Connector Server\ccs\bin\im_ccs.exe
Faulting module path: C:\Windows\SYSTEM32\ntdll.dll

Environment

IGA 15.0.1

Cause

The root cause for this issue is due to memory management mismatch. 

Resolution

The IMPS was not freeing the resource memory correctly upon completion of the E&C operation, resulting in heap corruption that was causing runtime instability an.The Engineering team developed a patch to address this issue and to avoid restarting the services.

Please raise a support ticket and request for the patch.

Additional Information

File Name: TF-DE688176.zip