No Data Aggregator Self Monitoring Metric data is visible in Dashboard reports

Products

• CA Infrastructure Management
• CA Performance Management - Usage and Administration
• DX NetOps

Issue/Introduction

No Self Monitoring Metric data is present in the DX NetOps Performance Management (PM) Performance Center (PC) web UI Portals System Health Dashboards

When displaying the out of the box System Health Dashboards receiving "No Data to Display"

When displaying customized System Health Dashboards receiving "No Data to Display"

When displaying Views to see Data Aggregator monitoring statistics receiving "No Data to Display"

When displaying Views to see Data Collector monitoring statistics receiving "No Data to Display"

Environment

All supported DX NetOps Performance Management releases

Cause

The most common cause for this problem is the inadvertent deletion of the Data Aggregator item created to represents the Data Aggregator within the PC web UI Portal.

Resolution

NEVER delete the Data Aggregator ITEM unless under the direction of Broadcom Support.

Once deleted the solution is more intensive than simply reassigning Monitoring Profiles.

The full solution involves:

• A REST based CURL command statement issued at the CLI of the Data Aggregator
• VSQL statement commands on the Data Repository database
• Data Aggregator restarts

If this problem is being seen in your environment please open a new support case with the PM Support team for resolution.

Additional Information

Out of the Box Functionality:

• When the Data Aggregator is first connected as a Data Source in a DX NetOps Performance Management system it creates an item that represents itself.
• This item is then tied to the "DA Health (Fast)", "DA Health (Normal)" and "DA Health (Slow)" Monitoring Profiles
• Data is gathered (non-SNMP) from the systems to provide a view into system performance, resource usage and general health

When the Data Aggregator is inadvertent deleted, it is recreated by the system. When it is recreated it is assigned a new itemID in the database. We are then left with old data tied to a different itemID and a new Data Aggregator element no longer tied to the Monitoring Profiles.