We lost connectivity to transaction and DWH database

Products

• Clarity PPM SaaS

Issue/Introduction

We are administrators and we used DBeaver and JDBC connection to transactional and DWH database for development and troubleshooting and now We cannot connect to the database.

Resolution

Jaspersoft has been removed from Clarity 16.4.3, which also includes the Jaspersoft Driver.

As a result, we will not be able to utilize DBeaver and the JDBC connection to access the transactional and DWH databases.

As a workaround, please follow these steps:

1. Log into Clarity New UX as an Admin.
2. Click on Administration from the left panel.
3. Click on the Tile "Queries."
4. Once launched, click on "New Query."