Troubleshooting Authentication Failures During DX UIM Deployment Due to Password Expiration

Products

• DX Unified Infrastructure Management (Nimsoft / UIM)
• CA Unified Infrastructure Management On-Premise (Nimsoft / UIM)
• CA Unified Infrastructure Management SaaS (Nimsoft / UIM)

Issue/Introduction

During a DX UIM deployment or upgrade (e.g., to CU8), the installation fails during the account authentication step. Authentication credentials that were previously valid (e.g., from prior deployments like CU6) are rejected, and the installation cannot proceed.

Environment

• DX UIM 23.4 CU6

Cause

DX UIM hub probe version 23.4.4 and higher introduced a mandatory password policy and a default 90-day expiration for local Nimbus accounts. Passwords must now meet specific complexity requirements:

• Minimum 8 characters.

• At least one uppercase letter.

• At least one lowercase letter.

• At least one digit.

• At least one special character.

Existing administrator accounts that do not meet these criteria or have reached the 90-day threshold are marked as expired. Older versions of the Infrastructure Manager (IM) FAT client do not support the new password reset challenge workflow, often causing the login to return a generic "Invalid credentials" or unknown error rather than prompting the user to update the password.

Resolution

1. Log in to the Admin Console or Operator Console using the Administrator account
   These web-based interfaces support the new password reset workflow required for DX UIM 23.4.4+.
2. Update Password
   Follow the on-screen prompts to create a new password that meets the requirements.
3. Update Infrastructure Manager (IM)
   Ensure all Infrastructure Manager client installations are upgraded to version 23.4.4 or higher to maintain compatibility with the new authentication policy.
4. Verification
   Once the password is updated and meets requirements, verify that login is successful across both the web interfaces and the updated IM client.
5. Rerun the DX UIM upgrade.