Support Scope for Third-Party Tool Integrations with VMware NSX

Products

• VMware NSX

Issue/Introduction

Customers often request configuration or troubleshooting assistance for third-party tools (e.g., AlgoSec, SIEM tools) integrated with the VMware NSX platform.

Environment

VMware NSX 4.x

Cause

 Integrations involving third-party APIs or external configuration management tools are classified as "out of scope" for Global Support Services (GSS). GSS supports the NSX platform itself, not the third-party integrations connecting to it.

Resolution

1. Verify if the issue pertains to the NSX platform functionality or the third-party tool configuration.
2. If the issue is specific to the third-party tool's interaction or configuration, engage the respective third-party vendor support.
3. GSS will assist only if it can be demonstrated that the NSX platform is failing to respond to documented APIs as expected, independent of the third-party tool.