PT809E RC=00000063 RS=00000000 PTADRVRM service returned an error executing Detector

Products

• Detector for DB2 for z/OS

Issue/Introduction

Attempts to execute Detector for Db2 for z/OS (PDT) PDTBATCH job or TSO session fails where the job or session terminates with the following error messages:

• PTADRVRM: Error - Unsupported request
• PT809E: RC=00000063 RS=00000000 PTADRVRM service returned an error

Cause

This error occurs due to a version mismatch between the libraries being executed by the TSO session or Batch job and those used by the active Xmanager started task on the LPAR.
The load libraries referenced in the execution environment do not align with the version of the Xmanager instance currently running.

Resolution

To resolve this mismatch, ensure that your library concatenations align with the installation level of your current Xmanager task.

For Batch JCL:

1. Review your Batch JCL, specifically the STEPLIB and PTILIB statements.
2. Verify that these statements point to the correct load library datasets that correspond to your current Xmanager deployment.
3. If you have recently applied maintenance or performed a product upgrade, update your JCL to reference the appropriate library versions.
4. After updating the library pointers, restart the batch job.

For TSO Logon Procedures:

1. Check hlq.CDBAPARM(DSNAMEXX) member for correct configuration references. specifically the EPLIB, ISPLLIB and PTILIB statements.
2. Verify that these libraries point to the load library datasets corresponding to your current Xmanager deployment.
3. Update the references if maintenance or upgrades have been applied.
4. After updating the library pointers, retry getting into the on-line screens.