Debug JIT Users in Clarity

Products

• Clarity PPM SaaS
• Clarity PPM On Premise

Issue/Introduction

You have an issue with JIT, how to debug the user connection and get logging?

Environment

All Supported Clarity Releases with JIT (Just In Time)

Resolution

1. Go to security.logs page and enable DEBUG on the below components:
   • com.niku.union.web.filter.OIDCFilter
   • com.niku.union.web.filter.SAMLFilter
   • com.niku.union.utility.UserUtils
   • com.niku.union.security
2. Restart if Detect Log Change Automatically is not set
3. Have the user log in through SSO once, then pull the app logs for review

Additional Information

Also check Set / Reset Logging Levels with Clarity