Page-level Iteration or Release filter shows no data on Custom View apps - Rally

Products

• Rally SaaS

Issue/Introduction

When a Custom View page's page filter is set to filter by Iteration or Release, the apps on that page may display no data—grids and charts render empty even though matching work items exist. This behavior typically occurs when the page is pinned to a specific project, and the project currently in scope (based on the user's navigation) does not share the same timebox or release structure as the pinned project.

Environment

Rally SaaS / Rally Anywhere

Cause

This typically occurs when the page has been pinned to a specific project, and the project currently in scope (based on the user's navigation/project picker) does not share the same like timebox (iteration) schema as the pinned project. Because Iterations are project-scoped in Rally, the Iteration selected in the page filter may not exist — or may not match — in the context of the project scope actually being applied when the page loads. The apps then have no valid Iteration to resolve against, so they return no data.

Resolution

The system cannot perform data roll-up because the selected timebox or release does not exist or match within the context of the project scope applied when the page loads.

To resolve this, instead of using the page-level filter, configure the filter at the individual widget level:

1. Open the widget's configuration (gear icon) for each affected widget on the page.
2. Select the Ignore View Filter option in configuration.
3. Add a filter in edit mode to filter by the desired Iteration or Release.
4. Save the widget configuration and the page.

Note: This workaround must be repeated per widget, per page.