VCF Deployment Fails Due to VIDB FQDN Resolving Outside Required Network

Products

• VCF Operations

Issue/Introduction

1. VCF Deployment Fails with below error:
   
2. The sub-tasks displays the below event:

   The Fleet litecycle "VSP component installation' task with ID <Task_ID> failed.
   Internal errors: Component FQDN <FQDN> resolved to IPv4 address <##.##.##.##>, which is not within the VSP network <IP Address/CIDR>.
   Reference Token: LR76VD

Environment

VCF Operations 9.1.1

Cause

The FQDN provided for the VIDB input resolves via DNS to an IP address outside the required target network, or an incorrect FQDN was entered during initial configuration.

Resolution

To Resolve the issue follow the below steps:

Option 1: Correct DNS Resolution (Retaining Current FQDN)

1. Update the DNS server records so the configured FQDN resolves to the correct IP address within the proper network.
2. Select Retry directly from the deployment UI.

Option 2: Update VIDB FQDN in Active Workflow (Changing FQDN)

1. Retrieve the active VCF Installer Workflow ID.
2. Modify the existing workflow execution parameters to replace the old FQDN with the new correct VIDB FQDN
   • Reference KB: 314620.
3. Retry the workflow from the UI once the parameters are updated.