Group Scorecard views display incorrect/raw data after applying Quick Filter

Products

• Network Observability

Issue/Introduction

The views initially display the expected information, including group/subgroup names, event counts, status indicators, and availability.

However, This happen when applying filter that has no match in the results view, then view refreshes and displays incorrect or raw system data instead of the expected filtered results.

For example, after applying a filter:

• Group and subgroup names are replaced with numeric Group IDs.
• Unexpected columns such as Resolution appear.
• Event-count and status columns disappear.
• The displayed results do not correspond correctly to the filter.

View Will change as below

 

 

Environment

24.x, 25.x

Cause

This happen when applying filter that has no match in the results view does not render as expected.
Only seen in the scenario that the metric calculate setting is for 'By Group'.

Resolution

DE209630  Scorecard when applying Quick Filter with no match has exception 

Not Fixed but Targeted:

Dx NetOps 25.4.12