Swap Memory alarm getting generated in CDM 8.06 T1

Products

• DX Unified Infrastructure Management (Nimsoft / UIM)
• CA Unified Infrastructure Management On-Premise (Nimsoft / UIM)
• CA Unified Infrastructure Management SaaS (Nimsoft / UIM)

Issue/Introduction

We are receiving false swap memory alarms generated by CDM probe version 8.06 T1

Although QoS for swap memory perc are not enabled, these alarms continue to trigger. We have cleared them multiple times, but they keep reappearing.

Errors in mon_config_service.log:

Exception occured, rolling back the transaction PreparedStatementCallback; SQL [ UPDATE SSRV2ConfigValue SET  field = (SELECT b.id FROM ssrv2field a JOIN ssrv2field b ON a.name = b.name AND (a.cfgkey = b.cfgkey  OR (a.cfgkey is NULL and b.cfgkey is NULL)) WHERE a.template = ? AND b.template = ? AND SSRV2ConfigValue.field = a.id)  WHERE field IN (SELECT a.id FROM ssrv2field a WHERE a.template = ? ) AND EXISTS ( SELECT 1    FROM ssrv2field a     JOIN ssrv2field b ON a.name = b.name AND (a.cfgkey = b.cfgkey OR (a.cfgkey Is NULL and b.cfgkey is NULL))     WHERE a.template = ? AND b.template = ? AND SSRV2ConfigValue.field = a.id )   Violation of UNIQUE KEY constraint 'UC_FIELD_PROFILE'. Cannot insert duplicate key in object 'dbo.SSRV2ConfigValue'. The duplicate key value is (2914, 995023).

Environment

• DX UIM 23.4 CU6
• MCS

Resolution

• mon_config_service 23.4.6.5 (hotfix)