Unable to Assign Licenses and Internal Server Error in VCF Operations 9.x

Products

• VCF Operations

Issue/Introduction

• Unable to assign core licenses to vCenter instances in the Workload domain.

• Assigned the same core license to vCenter instances in the Management domain

• When you try to assign the primary license, the UI displays: "No licenses are assignable. Check the Assignable column below to view details."

• When navigating to Manage → License & Registration → VCF Operations Registration, the License Server section reports the following error under the Issues column: "This license is no longer associated with this VCF Operations instance, but could not be fully removed. To complete the removal, assign a new license to the vCenter instances which have this license assigned to them."

• "Internal Server Error" occurs when accessing Licenses & Registration → VCF Operations Registration.

• Licensing mode is "online" and portal connectivity is confirmed.

Environment

VMware Cloud Foundation (VCF) Operations 9.x

Cause

The license service integration state has become inconsistent, likely due to stale license metadata preventing the assignment of new keys or the removal of old associations.

Resolution

1. Log into the VCF Operations UI using administrative credentials.
2. Navigate to Administration → Integrations → VCF.
3. Edit the VCF/vCenter adapter instance and select Manage Integrations.
4. Toggle the License Management option for the missing vCenter to the Off position and save the configuration.
5. Wait 15 minutes to allow the background engine to clear stale database entries.
6. Return to Administration → Integrations → VCF.
7. Edit the VCF/vCenter adapter instance and select Manage Integrations.
8. Toggle the License Management option for the vCenter to the On position and save the configuration.
9. Wait 15 minutes for the integration to refresh.
10. Navigate to Manage → License & Registration.
11. Under vCenter Systems, select the affected vCenter.
12. Click Assign Primary License, select the appropriate license, and click Assign.

Additional Information

Fleet Management Stale License Removal Fails in VCF Operations