Guidance for physical disk destruction during hardware decommissioning

Products

• SSP-S410 PLATFORM
• CAS-S500-A1
• CAS-S500
• CAS-S400-A4
• CAS-S400-A3
• CAS-S400-A2
• CAS-S400-A1
• CAS-S400
• CAS-S200-A1
• Advanced Secure Gateway Software - ASG
• SG-S500-30
• SG-S500-20
• SG-S500-10
• SG-S500
• SG-S400-40
• SG-S400-30
• SG-S400
• SG-S400-20
• SG-S200-40
• SG-S200-30
• SG-S200-20
• SG-S200-10
• SG-S200

Issue/Introduction

Customers decommissioning Broadcom Symantec hardware often require the physical destruction of storage media (SSDs/HDDs) as a final stage of data sanitization. This article provides official guidance on the authorization, disposal, and recording requirements for such decommissioning procedures.

Environment

This policy applies to customer-owned hardware, specifically including:

• Edge SWG Hardware

• Content Analysis Hardware

• Symantec ASG-S400 Series

Cause

You may need to reference this article if you are addressing the following scenarios:

• A mandatory compliance requirement for data sanitization prior to hardware disposal.

• A request for authorization to physically destroy disks in decommissioned units.

• An inquiry regarding whether Broadcom requires records or proof of disk destruction.

Resolution

For hardware that is definitively owned by the customer, follow this official guidance:

• Authorization: Customers are fully authorized to proceed with the physical destruction of HDDs and SSDs as a secure method of data sanitization.

• Disposal: Customers may retain the disks for destruction and dispose of the remaining chassis and general e-waste in accordance with local environmental regulations.

• Reporting: There is no requirement to record, log, or report the physical destruction of these disks back to Broadcom.

• Contract Verification: Ensure that any support contracts associated with the hardware have been reviewed for expiration prior to proceeding with permanent disposal.

Additional Information: For instructions on returning hardware under an active warranty or RMA, please refer to the standard Contact Broadcom Support documentation.