SDDC Manager Task Failure - "Rename VxRail Manager Vm in vCenter" with vim.fault.InvalidLogin
Article ID: 453262
Updated On:
Products
Issue/Introduction
- SDDC Manager fails to deploy workload domain with "Rename VxRail Manager Vm in vCenter" error: vim.fault.InvalidLogin but the VxRail part seems to be successfully deployed.
- /var/log/vmware/vcf/dominamanger/domainmanager.log
####-##-##T##:##:##.###+0000 ERROR [vcf_dm,6a82e454d1b5b950ff1b329ca0027414,1991] [c.v.e.s.c.c.v.vsphere.VcManagerBase,dm-exec-14] Cannot complete login due to incorrect credentials: vc-####-####-##.##.######.####, svc-####-##-####-##-##-####-###-##@vsphere.local.####-##-##T##:##:##.###+0000 DEBUG [vcf_dm,6a82e454d1b5b950ff1b329ca0027414,1991] [c.v.e.s.c.c.v.vsphere.VsphereClient,dm-exec-14] Destroying 1 open views####-##-##T##:##:##.###+0000 ERROR [vcf_dm,6a82e454d1b5b950ff1b329ca0027414,1991] [c.v.v.v.c.f.a.RenameVxRailManagerVm,dm-exec-14] Error renaming VxRail Manager in cluster ####-####-####-######-##-##T##:##:##.###+0000 ERROR [vcf_dm,6a82e454d1b5b950ff1b329ca0027414,1991] [c.v.e.s.o.model.error.ErrorFactory,dm-exec-14] [DTT40K] ERROR_RENAMING_VXRAIL_MANAGER Error renaming VxRail Manager in cluster ####-####-####-##
com.vmware.evo.sddc.orchestrator.exceptions.OrchTaskException: Error renaming VxRail Manager in cluster ####-####-####-##
at com.vmware.vxrail.vcf.clustermanager.fsm.actions.RenameVxRailManagerVm.execute(RenameVxRailManagerVm.java:93)
at com.vmware.vxrail.vcf.clustermanager.fsm.actions.RenameVxRailManagerVm.execute(RenameVxRailManagerVm.java:30)
at com.vmware.evo.sddc.orchestrator.platform.action.FsmActionState.invoke(FsmActionState.java:62)
at com.vmware.evo.sddc.orchestrator.platform.action.FsmActionPlugin.invoke(FsmActionPlugin.java:159)
at com.vmware.evo.sddc.orchestrator.platform.action.FsmActionPlugin.invoke(FsmActionPlugin.java:144)
at com.vmware.evo.sddc.orchestrator.core.ProcessingTaskSubscriber.invokeMethod(ProcessingTaskSubscriber.java:400)
at com.vmware.evo.sddc.orchestrator.core.ProcessingTaskSubscriber.processTask(ProcessingTaskSubscriber.java:520)
at com.vmware.evo.sddc.orchestrator.core.ProcessingTaskSubscriber.accept(ProcessingTaskSubscriber.java:124)
at jdk.internal.reflect.GeneratedMethodAccessor499.invoke(Unknown Source)
at java.base/jdk.internal.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
at java.base/java.lang.reflect.Method.invoke(Method.java:569)
at com.google.common.eventbus.Subscriber.invokeSubscriberMethod(Subscriber.java:85)
at com.google.common.eventbus.Subscriber.lambda$dispatchEvent$0(Subscriber.java:71)
at com.vmware.vcf.common.tracing.TraceRunnable.run(TraceRunnable.java:59)
at java.base/java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1136)
at java.base/java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:635)
at java.base/java.lang.Thread.run(Thread.java:840)
Caused by: com.vmware.vxrail.vcf.hostmanager.error.VxRailHostManagerException: Not able to read VxRail FQDN from the cluster ####-####-####-##.
at com.vmware.vxrail.vcf.hostmanager.services.util.VxRailHostManagerUtil.getVxRailManagerVMConfigByMoid(VxRailHostManagerUtil.java:379)
at com.vmware.vxrail.vcf.clustermanager.fsm.actions.RenameVxRailManagerVm.execute(RenameVxRailManagerVm.java:65)
... 16 common frames omitted
Caused by: java.util.concurrent.ExecutionException: (vim.fault.InvalidLogin) {
faultCause = null,
faultMessage = null
}
at com.vmware.vim.vmomi.core.impl.BlockingFuture.get(BlockingFuture.java:81)
at com.vmware.evo.sddc.common.client.vmware.vsphere.VsphereClient.<init>(VsphereClient.java:121)
at com.vmware.evo.sddc.common.client.vmware.vsphere.VcManagerBase.connect(VcManagerBase.java:542)
at com.vmware.evo.sddc.common.client.vmware.vsphere.VcManagerBase.<init>(VcManagerBase.java:502)
at com.vmware.evo.sddc.common.client.vmware.vsphere.VcManagerBase.<init>(VcManagerBase.java:515)
at com.vmware.evo.sddc.common.client.vmware.vsphere.VcManagerBase.<init>(VcManagerBase.java:469)
at com.vmware.evo.sddc.common.client.vmware.vsphere.VcManagerFactory.getVcManagerBase(VcManagerFactory.java:452)
at com.vmware.evo.sddc.common.client.vmware.vsphere.VcManagerFactory.createVcManager(VcManagerFactory.java:54)
at com.vmware.vxrail.vcf.hostmanager.services.util.VxRailHostManagerUtil.getVxRailManagerVMConfigByMoid(VxRailHostManagerUtil.java:353)
... 17 common frames omitted
Caused by: com.vmware.vim.binding.vim.fault.InvalidLogin: Cannot complete login due to an incorrect user name or password.
Environment
- VCF on VxRail
- SDDC Manager 5.x
Cause
The failure occurs because the SDDC Manager cannot establish an authenticated connection to the VxRail Manager. This typically happens due to one of the following:
- Stale credentials in the SDDC Manager inventory following a password rotation.
- The VxRail Manager is marked with an "ERROR" status in the SDDC Manager platform database, blocking authentication attempts.
Resolution
Step 1: Validate Credentials
- Navigate to Security > Password Management in the SDDC Manager UI.
- Verify that the passwords for the VxRail Manager and associated vCenter components are current.
- If outdated, update them with the correct, verified passwords.
- Retry the failed task in the SDDC Manager UI.
Step 2: Check and Reset VxRail Manager Status (Database) If credentials are verified and the issue persists:
- SSH to the SDDC Manager as
vcfuser and switch to root:su - - Connect to the SDDC platform database:
psql -h localhost -U postgres -d platform - Identify if the VxRail Manager is in an "ERROR" state:
select * from vx_manager where status='ERROR'; - If the resource is in an "ERROR" state, update it to "ACTIVE":
update vx_manager set status='ACTIVE' where id='[INSERT_ID_FROM_QUERY_RESULTS]'; - Retry the failed task in the SDDC Manager UI.
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