Management task "Configure Component" fails with Error Code: OPSVSP00011 during Log Management redeployment

Products

• VCF Operations
• VCF Automation
• VMware Cloud Foundation

Issue/Introduction

During the redeployment of Log Management in a VCF 9.1.x environment, the component registration fails. The "Configure Component" task in VCF Operations gets stuck at Stage 6 ("Log management configuration in Appliance platform"), resulting in an infinite retry loop and continuous failure with Error Code: OPSVSP00011.

Environment

• VCF 9.1.x
• VCF Operations 9.1.x
• Log Management 9.1.x
• VCF Automation 9.1.x

Cause

The issue is caused by a failure in the VCF Automation cluster's task queue/worker, which prevents the processing of the required ConfigureComponent task. The VmspLiConfigTask (VCF Operations side) waits for this Automation task to complete, times out, and triggers the OPSVSP00011 error and retry loop. This is not an issue with Fleet LCM, VCF Operations or Log Management components.

Resolution

To resolve this issue, the underlying task processing failure within the VCF Automation cluster must be addressed.

1. Identify Stuck Automation Tasks: Investigate the VCF Automation environment to identify pending or stuck ConfigureComponent tasks.
2. Verify VCF Automation Health: Ensure VCF Automation core services (e.g., RabbitMQ, API services) are healthy.
   • Note: In related scenarios, failures such as the RabbitMQ pod failing to start have caused this dependency bottleneck.
3. Resolve Automation Prechecks: Address any outstanding precheck failures within VCF Automation.
4. Complete Automation Upgrade: Proceed with the successful upgrade or remediation of the VCF Automation component.
5. Re-trigger/Retry: Once the VCF Automation cluster is healthy and processing tasks normally, the stuck "Configure Component" task in VCF Operations will proceed and complete successfully.

Additional Information

Determine if VCF Automation 9.1.x upgrade precheck failure needs to be resolved using KB: Error: VCFMS-HEALTH-002 - Management components upgrade fails with an Error "logging-operator-fluentd is in a wrong resource state".