ESXTOP performance data within the VCF Operations Troubleshooting Workbench shows no data
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ESXTOP performance data within the VCF Operations Troubleshooting Workbench shows no data

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Article ID: 453209

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Updated On:

Products

VCF Operations

Issue/Introduction

  • The ESX top view panel shows no data charts, graphs, or performance metrics

  • ESX Top metric status shows "Activated" in the base policy and "Activated (Inherited)" in the sub-policy, but no live data is available

  • The Real Time Metrics component was deployed after enabling the ESX Top metrics in the policy

Environment

VCF Operations 9.1

Cause

When the ESXTOP policy is enabled before the Realtime Metrics component is installed, the configuration change is written to a temporary or staging directory. However, the component's installation package is hardcoded to deploy a clean, default template where high-frequency metrics are disabled. During the installation process, this clean template completely overwrites the pre-staged configuration file, erasing the instruction to enable ESXTOP. Because the system lacks a post-installation synchronization check, the policy engine incorrectly reports the setting as active while the local component remains disabled.

Resolution

  1. Sign into VCF Operations with admin user

  2. Navigate to Operate → Administration → Configurations.

  3. Select Policy Definition.

  4. Edit your active base policy (e.g., Default Policy).

  5. Click on the Real Time Metrics tile configuration window.

  6. Toggle the setting to deactivated for Host System / ESX Top metrics.

  7. Edit your active sub policy

  8. Click on the Real Time Metrics tile configuration window.

  9. Toggle the setting to Deactivated for Host System / ESX Top metrics

  10. Edit your active base policy (e.g., Default Policy) again.

  11. Click on the Real Time Metrics tile configuration window.

  12. Toggle the setting to Activated for Host System / ESX Top metrics.

  13. Edit your active sub policy again

  14. Click on the Real Time Metrics tile configuration window.

  15. Toggle the setting to Activated (Inherited) for Host System / ESX Top metrics

  16. Allow 15 minutes for the policy change to inherit down

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