Unload Function Errors when Navigating popup windows in CA Service Desk Manager
Article ID: 453204
Updated On:
Products
Issue/Introduction
Users are reporting that various ticket navigation functions are suddenly not working in the SDM GUI
Things like the following do not appear to work as they previously did.
- Clicking links in the GUI (see Example below)
- selecting a ticket type and Typing the desired ticket number in the upper right hand corner
Example: open a given request or change order with a workflow attached. From the request/change order popup, click on the workflow task link to display the workflow. In the workflow task display, click on the request or change order link to view the ticket. There is no response. The request or change order window is present in the background though, right behind the workflow.
When this issue occurs, the UI just sits and does not immediately generate any pop up errors.
Activating the Chrome Console/Browser logs, the following error is seen:
[Violation] Permissions policy violation: unload is not allowed in this document.
Environment
All versions of CA Service Desk Manager
Google Chrome Browser 115 and higher
Cause
The unload function has been deprecated in Google Chrome version 115 and higher
Resolution
This can be resolved by Disabling the "Deprecate the unload event" flag in Chrome.
To do this follow these steps:
- In a browser navigate to chrome://flags
- Search for "unload"
- Find the "Deprecate the unload event" flag
- Explicitly set this setting to "Disabled"
- Clear the Browser cache
- Relaunch Chrome
Navigation functions should work as expected.
Additional Information
Feedback
